Stairlifts Warranty Information

If you still have a warranty or if you have run out don’t worry we still be able to help.

We offer comprehensive warranties with all reconditioned and new stairlifts products.

bespoke digital diagnostic display prime stairlifts

All our reconditioned stairlifts come with a 1-year warranty and 1 free service. All our new stairlifts come with a 1-year warranty and include 1 free service.

Our Warranty Service Includes:

  • Planned maintenance visit(s);


  • Priority access to our breakdown service, 24 hours a day, every day of the year;


  • Most replacement parts are needed due to normal wear and tear;


  • Callouts due to product breakdowns (Call us for more details and verification on misuse, accidental damage or other circumstances beyond our control, for those there’s an extra charge – see our terms and conditions for more information).


Please note, warranties purchased for products purchased from third parties will require an extra fee for a service, also prices and costs can vary for grant purchases. Contact us for more information.

Service and Repairs

Your local services engineer is available 24 hours a day 7 days a week so you can rest assured that in the unlikely event you haveing trouble with your stairlift there will be help at the end of the phone.

Troubleshoot your stairlift

In case you experience a problem with your stairlift these troubleshooting tips may help you resolve the issue straight away.

The Benefits of warranty

  • 24/7 emergency cover
  • Priority attention
  • Parts included
  • Labour included
  • 1-3 year stairlift warranties
  • Straight and curved warranties
  • Competitive prices

Please read our service contract terms and conditions for full details. Your local contact engineer will be happy to answer any other queries you may have.

If you should need to contact us to arrange for an engineer to visit and service or repair your stairlift, please contact your local engineer or via the given contact number for a fast response to your query. Remember, we can repair and service all makes of stairlifts, not just the brands we work with on reconditioned and new products we sell and service on our website.

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